This policy applies to physical products purchased from Hunter HT at hunter-ht.com, including outdoor, hiking, and trekking accessories. Return eligibility and available remedies depend on the reason for the return, the condition and nature of the item, any applicable product-specific terms, and applicable consumer rights. Nothing in this policy limits your mandatory rights for faulty, damaged, incorrectly supplied, or otherwise nonconforming goods.
Return Conditions
Please contact us to confirm the return arrangements and any applicable return request deadline for your order. Do not assume that a particular return period applies. We recommend contacting us promptly once you decide to request a return.
For change-of-mind returns, items should generally be unused, reasonably intact, and returned with their included accessories and original packaging where applicable. Please retain packaging where possible to help protect the item during shipping. These general conditions do not override any applicable rights you may have for defective or incorrectly supplied goods.
Depending on the nature of the product and any terms disclosed on its product page, special conditions or exclusions may apply to personalized or custom-made goods, hygiene-sensitive items, consumables, or perishable goods, if offered. Any such restrictions apply only where permitted and do not remove applicable rights relating to faulty or nonconforming goods.
How to Request a Return
- Contact us through https://hunter-ht.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. For a damaged, faulty, or incorrect item, include a description and photos if available.
- Wait for return instructions confirming the arrangements for your order, including eligibility, any applicable deadline, shipping responsibilities, and the appropriate return address. Please do not send items to an address that has not been confirmed for your return.
- Pack the item securely and send it according to the instructions provided. Retain your shipping receipt and any tracking information.
- Once the returned item is received, we will inspect it and assess the request against the confirmed return arrangements and applicable rights.
- We will let you know the outcome and process any refund due. If an issue affects your request, we will explain it and discuss the available next steps.
Refunds
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative.
The refund amount will depend on the reason for the return, the items involved, any applicable shipping charges, and applicable rules. We will explain any proposed deduction and its basis before finalizing the refund.
We will confirm when a refund has been issued. The time it takes for the funds to appear in your account may also depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the goods, and applicable rules. The treatment of original shipping charges will also depend on the circumstances and any applicable rights.
Please contact us before arranging return shipping so we can confirm the appropriate method and any cost arrangements. Returns involving faulty, damaged, or incorrectly supplied goods are assessed separately from change-of-mind returns.
Exchanges
Exchanges may be available depending on stock, the condition of the item, and the circumstances of your request. Please contact us first to confirm whether an exchange is possible and to receive instructions, including any applicable shipping arrangements or price difference.
Faulty, Damaged, or Incorrect Items
If your item arrives damaged, appears faulty, or is not what you ordered, please contact us promptly with your order details and a description of the issue. Photos of the item and packaging, if available, can help us assess the problem. Keep the item and packaging where reasonably possible while we arrange the next steps.
Depending on the circumstances and applicable rights, an appropriate remedy may include a repair, replacement, or refund. Change-of-mind return conditions and product-specific exclusions do not limit any mandatory remedies available for faulty, damaged, incorrectly supplied, or otherwise nonconforming goods.
Contact Us
For return requests, order-specific deadlines, exchange availability, or refund questions, please contact Hunter HT through https://hunter-ht.com/contact-us/.
